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Privacy Policy

Penny Serenade belives that your Privacy is of paramount importance.

We will only use your personal data for completion of orders through this site and we will, only where explicitly agreed by you, send you details of Penny Serenade offers and announcements. We do not advertise on behalf of others, nor will we pass your details onto third parties.

Any details stored by Penny Serenade will be held on our servers in a secure manner.

We will never store your credit or debit card details.


Cookies - Overview

When you visit Penny Serenade we may send "cookies" to your computer for 4 reasons.

  1. To enhance your on-line experience.
  2. To track navigation through the site (This is used for our own internal analysis and is not used for marketing to you specifically).
  3. To enable you to use the shopping cart.
  4. To recognise returning users and resume their browsing session.

Cookies - Technical

"Cookies" are small files or record-keeping devices that websites often store on a user's computer in order to identify them as a unique customer and store personal preferences as well as technical information. For example, cookies tell us that you have visited our website before, and may contain information that will make your next visit tour our Site more enjoyable. In addition, cookies may include information about the type of browser software you use to access the Internet (e.g., Internet Explorer or Netscape 3.0), and/or the domain name of your Internet service provider. However, Penny Serenade will not use cookies to store any personal information, such as your name, email address, order details, or retrieve information from your computer that was not originally sent in a cookie.

Although most browsers are initially set up to accept cookies, you can set most browsers at any time to refuse all cookies or indicate when a cookie is being sent. However, please note that some parts of this Site may not function properly if you refuse cookies.


IP Addresses

Penny Serenade keeps track of Internet Protocol (IP) addresses. An IP address is a numeric address that is assigned to your computer by your Internet Service Provider. Your IP address is typically used to identify your computer every time you log on to the Internet.


Opting Out

You may at any time de-register from the Site and have your personal information removed from the Penny Serenade database by emailing info@pennyserenade.com. We will then remove your registration details from our database and inform you that it has been done.

However by returning to our site you are implictly agreeing to our terms and conditions and your details may recorded for future use. (This will not reactivate your old details and we will only record new data entered by you.)


Questions and Complaints

If you have any questions or complaints either relating to the Site or this Privacy Policy, you can e-mail them to info@pennyserenade.com.



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