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Top 5 Things to look for in a Supplier
(19-09-2007)
It is really really hard to find good suppliers especially when you need repeat stock. These are the top five things I look for:
1. A Good Variety of Stock
Sounds obvious - but its the little things like 'do they have this bead in lots of sizes? Are there any other cuts or finishes?' If they stock unusual beads 'do they have any others that compliment it?' - its no good if it is such an unusual colour or shape you can't put anything with it!
2. Repeat Stock
It is ok to have one offs as long as you know that they are. I have been caught out by this loads of times - you buy a load of stuff and go back to the supplier for more only to be told that they only had a limited number and can't get any more. Most of the more reputable retailers tell you at the time if purchase if the item is repeatable stock - if you are buying from somewhere smaller it is always worth asking if its a one off and also ask about how long it will take to replenish items that sell out.
3. An Easy to Navigate Website or Catalogue
There is nothing more off putting that not being able to find your way around a website or sales catalogue. I always hate the catalogues that come with seperate price lists - I understand why they do this but you spend ages trying to match the description to the picture especailly it the pictures aren't very well annotated in the first place. The same with websites they need to have things clearly priced. So many jewellery sites particularly in this country wait unitl you have placed the order then call you back with the price, its so off putting as you never know how much you are spending.
4. Clear Shipping Prices
This relates more to the fact that I buy a lot from abroad. Often it looks like you are getting a good deal but when you add the shipping on it sudddenly doesn't seem like such a bargain!
5. Excellent Customer Service
There are only handful of places that I deal with regularly that offer this and they tend to be small business. These are places like Lima Beads that are above and beyond helpful and always friendly and courteous - they make shopping with them a pleasure.
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